Welcome to Little Lily's Academy

Our aim

We always try to provide a positive experience. If you are unhappy with any aspect of our provision, please tell us so we can put it right.

How to raise a concern

1. Speak to your child’s key person or a member of staff. Many issues are resolved quickly by talking.
2. If not resolved, please arrange a meeting with the Nursery Manager Leanne Harris by calling 01376 800 230 or emailing enquiries.littlelilysacademy@gmail.com
3. If you remain dissatisfied, submit a formal written complaint to the Manager. We will acknowledge receipt within 3 working days and investigate.

Formal process

• Investigation: we will gather facts, interview staff and review records.
• Outcome: we aim to resolve the issue within 20 working days and will outline any actions we will take.
• Escalation: if you remain unhappy after our response, you can contact Ofsted on 0300 123 1231 or via the Ofsted complaints portal.

Record keeping

All complaints and outcomes are recorded and kept in line with our data retention policy.